Use of this Website is subject to the following Terms and Conditions. By using this Website you acknowledge that you have read and agree to comply with these Terms and Conditions.
We reserve the right to change the Terms and Conditions at any time without notice. It is recommended that all users of the Website familiarise themselves with the Terms and Conditions on a regular basis to ensure that they are aware of any changes.
These Terms and Conditions do not affect your statutory rights as a consumer.
Prices
All prices are shown inclusive of VAT if applicable.
In the event a product is listed at an incorrect price due to an input error, we will notify you of the correct price and we will give you the choice of either purchasing the product at the correct price or cancelling your order. If payment has been charged for the purchase and you cancel your order we will, on return of the Goods, issue a refund.
Payment
We accept payment by most major recognised card companies.
Your Payment Card is debited at the time of placing your order.
We shall not process any orders until we receive confirmation of payment.
All payments are transacted through our secured payment provider Sagepay.
Availability of Stock
The schoolwear products we supply are bespoke and are made to order. Garments may be supplied in a special colour or design across a range of sizes and lengths and are personalised with your school badge as required. This is a complex process and on occasions may result in a delay or non-availability of some schoolwear garments.
Information regarding stock availability will be posted onto the web page for your school advising you of shortages or unforeseen delays. In some circumstances we may contact you by telephone or email to discuss your order details.
On occasions we reserve the right to remove garments for sale and no further orders can be placed.
All orders are subject to availability of stock at the time of placing your order.
In no event shall we be liable for any damages or penalty for any delay in delivery.
Delivery
We aim to deliver orders within 21 working days of you placing your order subject to our terms on availability of stock.
All orders received are made to order as we embroider or print the school logo as required.We aim to deliver all orders to UK mainland addresses within 21 working days (excluding bank holidays) of you placing your School order. We do our best to get your order to you as soon as possible and as a result some orders may arrive earlier.When your order is dispatched you will receive an email from the courier with instructions about delivery this email will also include a tracking number. Please refer to this Email and click on the relevant link then enter your tracking number if requested.Our preferred delivery company will call to arrange a suitable time for delivery. If unsuccessful when attempting delivery the courier company will leave you a card with a number for you to call and arrange an appropriate time for a second delivery. After the second failed attempt your order will be returned to us and we will contact you to advise. We will inform you as soon as we can if we are unable to deliver your order within 21 working days of your order and you may agree an alternative delivery period. In no event shall we be liable for any damages or penalty for any delay in delivery.
You’re Right to Cancel
You can cancel your order at any time up to 7 working days following the day on which you receive your order and receive a full refund.
You must inform us by email of your cancellation of the order at websales@logoxpres.co.uk
Goods must be returned in their original condition and product packaging. Please note that no refund will be given for return postage.
Returns and Refund Policy
If you wish to return any item that you have purchased from us, you can return the item to us in its original condition within 7 days of delivery for a full refund. To enable us to handle your return as quickly as possible, please follow the simple instructions below: 1. Return the item sending us a note detailing the reason for the return and include your order number. Please also include your Email address.2. Pack the item securely and address it to: Logoxpres Ltd 4 Kings Court Glentye Road Broadleys Business Park Stirling FK7 7LH
3. It is recommended that when you return the parcel please obtain a proof of posting receipt or use an insured delivery service. Logoxpres Ltd cannot be held responsible for items that do not arrive without a proof of postage.
4. Return the items directly to us in person at our shop at 4 Kings Court Glentye Road Broadley’s Business Park Stirling FK7 7LH. Our opening times are Monday to Friday 9am-5pm and Saturday 9am-1pm .
We will notify you via Email when we have processed your return and refunded your money. This may take up to 7 working days from receipt of the returned item.
Wrongly Delivered, Defective or Damaged Goods
If you receive items which are damaged or defective or not what you ordered, we shall replace or repair the goods, or refund the amount you paid for the items. You are required to notify us of the problem by Email at websales@logoxpres.co.uk within 5 working days of delivery of the goods. We will make arrangements for the collection of the damaged, defective or wrongly issued garments. There will be no delivery charge to you for resending damaged or wrong goods. This does not affect your statutory rights.
Complaints Procedure
If you wish to make a formal complaint regarding our products or service please send your complaint to websales@logoxpres.co.uk.
Privacy Policy
We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
If you have subscribed to receive information or updates with Logoxpres Ltd, and thereby given your consent, you will be contacted with relevant information that you have expressed an interest in or that might be of interest to you. If at any time you wish us to stop contacting you, you are always able to unsubscribe - mail websales@logoxpres.co.uk to cancel your subscription.
We will respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. Your information will not be passed or sold to any third party.
Use of Website Content
You cannot use the Website in any way that may infringe the intellectual property rights contained in the Website without our written permission
Limitation of Liabilty
In respect of any cause of action (including an action for negligence) arising out of or in connection with any purchase made from the Website, our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website to:
Law and Jurisdiction
These Terms and Conditions will be governed by and construed in accordance with the laws of Scotland .
Forced Majeure
We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Disclamer of Content
Every effort has been taken to ensure the accuracy and completeness of the information on this Website. Any advice given on this Website is for guidance purposes only and should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.
Logoxpres Ltd cannot accept any liability for its inaccuracy or wrong content.